The most direct contact between a company and its customers is completed through customer service. During the process, the attitude and feedback from customer service best reflect the professionalism of the company.
Enterprises realize value exchange with customers is through products & services, which is a win-win process. Seeking your own interests and letting yourself win is natural and everyone can do. But sincerely to let others win and bring value to others is fundamentally anti-humanity and requires a lot of training and cognitive upgrading.
Professionalism
Starting from the grass-roots level, Shi Baoying, with rich experience, led the customer service department to do a good job of customer experience and improve customer stickiness. Chinese consumers have increasingly high demand for experience in recent years. Customer experience and customer service can basically be equal.
"Customer First" is not a slogan. Under her influence, "Customer First" has always been in everyone's blood, and has become the thinking dimension when typing every word and organizing every after-sales service.
